Cancellation Policy

hartbeespoortonline.co.za/ Seinodi Park/ cancellation policy is as follows:

Outstanding balance for your suite is to be paid on arrival at the guesthouse and full payment is to be paid 10 days before the cruise. Should you cancel 14 days or less before arrival or boat cruise, on day of arrival or boat cruise, during your stay, no show, full payment is due, ie you have forfeited your deposit and the balance is due

Should you cancel 14 days or less before arrival, on day of arrival, during your stay, no show, full payment is due. ie. you have forfeited your deposit and the balance is due.

Should you cancel 15 - 30 days before date of arrival: Your full 50% deposit is forfeited.

Should you cancel 31 days prior to your arrival date a 25% administration cancellation fee will be deducted from your deposit paid.
No postponements to confirmed bookings will be allowed.

Leaving any of our guesthouses, lodges early before checkout date there will be no refunds whatsoever.

Spa massages conditions.

Late arrivals for spa treatments time will be taken off the 60min treatment time. Your are to be in your suite 15min prior to your appointment for the ladies to set up.
No swapping of massage appointments, allocated suites bookings are for those specified guests only.

Disclaimer: ( Use of services are done at your own risk and Hartbeespoortonline PTY Ltd will not be liable for any loss of life or damages incurred in the event of injury or death) Hyacinth and Weather related delays will not mean a refund is guaranteed. The discretion will be that of the host company and affiliated partners, rescheduling may be offered at the discretion of hosting company ) Right of Admission is reserved, Payment received to Hartbeespoortonline PTY Ltd will be seen acceptance of mentioned terms and conditions.

Hartbeespoortonline, Seinodi Park, Hartbeespoort Adventure Academy, Falcon view Guesthouse, Villa Paradiso, Lana Thai Guesthouse and any of our facilities we use including all Guesthouses, Lodges and all accommodation, boat trips, Harely Davidson motor cycle rides and their riders, Hartbeespoortonlines private vehicle used for transportation of any guests (David Anthony Lewis-Williams, Anthony Lewis-Williams, Navara, Laguna) are not responsible for any loss, damage, death or any type of injuries whatsoever.

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